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Click for FREE TrialT-Plan Incident Management SystemT-PLAN INCIDENT MANAGEMENT SYSTEM

T-Plan Incident Management System (IMS) is used to record and track to resolution all incidents encountered throughout the testing process. Each incident is recorded with full details of the problem encountered together with user defined attributes to classify and prioritise the incident. A comprehensive suite of reports is available including: Errors still to clear, incident history and problem status and ownership.

The T-Plan Incident Management System is seamlessly integrated with T-Plan Professional. It can be deployed via a client server or via the Web (T-Plan Web IMS). Most of our clients use T-Plan Professional with T-Plan IMS/WebIMS depending on their operation.

Errors or queries identified during the test execution are raised as Problems or Incidents. The T-Plan Incident Management System is used to record and track to resolution all incidents encountered throughout the testing process.

The T-Plan Incident Management System may be used either in isolation or as a fully integrated module of T-Plan Professional.

The T-Plan Incident Management System or IMS is the perfect compliment to the T-Plan testing tool suite. With the ability to be deployed to an infinitely wide audience, it can become the central point for managing pre and post production defects as well as your change requests and enhancements.

Retaining a full history of any test activity is vitally important and using the IMS method of tracking a defect throughout its lifecycle will allow a view of the critical statuses at any time.

Major Benefits of T-Plan IMS:

  • Easy to use interface – created with a Windows feel it is extremely friendly and familiar to use
  • Seamlessly integrated into the T-Plan suite of tools – a full bi-directional integration between tests and defects allows easy understanding of how to recreate the issue and what is needed to retest the issue once fixed
  • Can be purchased separately – IMS can be purchased as a completely separate module
  • Excellent reporting options – using our filtering and reporting options, provides complete flexibility in the presentation of results. Additional reports can easily be created as well as a full branding service
  • Assign defects to particular users/groups – assigning ownership of defects is encouraged and this in conjunction with your workflow provides complete control over defects
  • Enforces a workflow – an easily configured workflow provides assurances that the correct processes have always been followed
  • Central repository of defects – utilising 3rd party databases gives a secure and powerful repository to store all information relating to defects

A defect can take many forms and be generated from many different areas. Our comprehensive listing of categorisation values as well as the option to create many more will tailor IMS to fit perfectly within any organisations framework. The storing and viewing of associated documents is clear and easy to use, to allow documents such as screen shots or business justification documents to be attached.

Many defects are created from tests that have been executed and failed. Using T-Plan Professional and the Remote Execution Console will allow the user to seamlessly cross reference the failed tests to the defects and have a bi-directional reference created for the user. This is especially important for a development team when they are trying to recreate the failure or when the defect needs retesting to ascertain if the fix has been applied correctly.

Main Features of T-Plan IMS:

  • Categorisation or incidents – creating as many values and categories that are needed
  • History of the defect – possible to view the complete history of the defect from creation through to closure
  • Email integration – email notification direct to those applicable parties informing them that a defect is their responsibility
  • Workflow – being able to seamlessly control the path that a defect can take, results in far more accurate reporting and control
  • Statistics – running statistical reports over time can give some valuable information, understanding if a release has regressed or what defects are current and needing a retest
  • Cross referencing – being able to attach screen shots or documents to a defect allows a team to recreate, fix and reassign the defect. Referencing failed tests continues the full traceability from requirements to defect
  • Reporting – an infinite number of report options are available using our predefined or custom designed report templates
  • Views – assigning views to certain users will allow for even greater control, for example a development team may be restricted through their view to see any defect that are currently being reviewed
  • Hosted option – struggling for additional hardware? T-Plan offer a hosting service for IMS

For information on establishing or improving a test process then please look at our information on T-Plan Professional or our T-Plan Remote Execution Console.

If you would like to know more about T-Plan Incident Manager or any of our other Products or Services, then please contact us at sales@t-plan.com or contact you local representative.

 

 
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